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On the rare occasion that a credit or debit card is accidently scanned instead of a pass or mobile ticket, please contact customer services who will issue a full refund. We recommend storing credit and debit cards separate to smart cards, concessionary passes and mobile tickets to avoid accidently paying with the token. If you have any problems or queries please email note: Ticket machines are programmed to accept a variety of cards and passes. Mobile tickets are accepted on services operated by Southdown PSV between certain points on certain routes. If you get a new phone please let us know by emailing and we will transfer any tickets across to your new phone.

Fares on the app can be found here Other informationĮxcept for the Family and Duo tickets, only one person per phone can travel, you cannot activate multiple tickets on one phone to allow several people to travel. When you get on the bus all you need to do is hold your phone, screen side up, under the ticket machine reader so it can read the QR code - wait for the beep/green light.

To use your ticket - activate it before you need to travel - you only need to do this once for period tickets Check how busy/quiet the bus is in real time.Real-time information and live bus tracking.If you need any further assistance please contact customer services by email on or call on 01293 449191. Plus, there are some fab features, including a step counter and a way to track how many carbon emissions you’ve saved. Our app gives you so much more, from easy ticket purchasing to improved real-time information and interactive maps to plan your journey. Buy now, save for later, or gift to other people.ĭownload the app on iOS and Android today.Ĭlick here to download from the App Store if you are using iOS.Ĭlick here to download from the Play Store if you are using Android. Download the app for free and let your phone become your ticket and much more. Our app gives you great savings on your bus travel.

For ios download Metro 4